ANALYSIS OF THE TRENDS IN THE IMPLEMENTATION OF KNOWLEDGE MANAGEMENT SYSTEMS IN IT COMPANIES IN REPUBLIC OF NORTH MACEDONIA

Abstract

In recent years there is an increasing need for "high" technology skills on a global level, that are critical for the success of many businesses. Acquiring highly qualified employees, as well as recognition and appropriate management of personal and organizational knowledge increases the business productivity. Poor knowledge sharing practices can damage businesses multiple times. This paper provides a comprehensive analysis of knowledge management in national and international IT companies in North Macedonia. The focus of the paper is on what companies do today, how they manage the knowledge of their employees and through which techniques or ways they could improve knowledge management to work more efficiently, more productively, achieve a competitive advantage in the market as well as launch quality products and services.