JEVTIĆ, Žarko; TANACKOV, Ilija; PAPIĆ, Zoran. DETERMINING THE IMPACT OF OVERLOAD ON MARKOV PROCESSES IN THE QUEUEING SYSTEM BASED ON AN ANALYSIS OF CUSTOMERS PATIENCE IN QUEUE. Horizons - International Scientific Journal, [S. l.], v. 5, n. 1, p. 119–130, 2018. DOI: 10.20544/HORIZONS.B.05.1.18.P10. Disponível em: https://ojs.uklo.edu.mk/index.php/horizons/article/view/212. Acesso em: 10 oct. 2026.