DETERMINING THE IMPACT OF OVERLOAD ON MARKOV PROCESSES IN THE QUEUEING SYSTEM BASED ON AN ANALYSIS OF CUSTOMERS PATIENCE IN QUEUE

Authors

  • Žarko Jevtić University of Novi Sad, Faculty of Technical Sciences, Department of Traffic Engineering
  • Ilija Tanackov University of Novi Sad, Faculty of Technical Sciences, Department of Traffic Engineering
  • Zoran Papić University of Novi Sad, Faculty of Technical Sciences, Department of Traffic Engineering

DOI:

https://doi.org/10.20544/HORIZONS.B.05.1.18.P10

Keywords:

queueing theory, parking garage, customers patience, overload

Abstract

The impact of overloading the queueing system on Markov processes was based on an analysis of customers patience in queue. In this paper the regimes of the unloaded and overloaded operation of the queueing system are observed. In the case of overloading, there is a general change in Markov characteristics. Implications for patient and impatient customers are in queue with the significance. Customer patience was degraded quantitatively and qualitatively in overload mode of operation. These characteristics are confirmed on the concrete example and measurements of parameters of the queueing system - parking garage.

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Published

15-12-2018

Issue

Vol. 5 (2018): Horizons - International Scientific Journal (Series B)

Section

SERIES B

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

How to Cite

Jevtić, Žarko, Ilija Tanackov, and Zoran Papić. 2018. “DETERMINING THE IMPACT OF OVERLOAD ON MARKOV PROCESSES IN THE QUEUEING SYSTEM BASED ON AN ANALYSIS OF CUSTOMERS PATIENCE IN QUEUE”. Horizons - International Scientific Journal 5 (1): 119-30. https://doi.org/10.20544/HORIZONS.B.05.1.18.P10.